Alamki Exchange and Return Policy
Returns:
We want you to love your Alamki purchase! If you’re not completely satisfied with your scarves or bags, you can return them within 24 hours of purchase for a full refund, provided the following conditions are met:
- Items must be unused, in their original packaging, and with all tags attached.
- Exclusions: Homeware and Steel Accessories are not eligible for return or exchange.
- Return shipping fees:
- For items with manufacturing defects: Alamki covers the shipping fees.
- For other returns: The customer is responsible for double shipping fees.
Exchanges:
Need a different style or color for your scarves or bags? Exchanges are welcome within 24 hours of purchase!
- The courier will either:
- Deliver the new item and collect the old one simultaneously, or
- Collect the old item first and deliver the new one later.
- Exchange shipping fees: The customer is responsible for double shipping fees.
Order Editing and Cancellation:
- You can edit or cancel your order within 5 hours of placing it on the Alamki website.
- After this window, changes cannot be guaranteed.
How to Return:
- Contact Customer Service:
- Reach out via WhatsApp at 0221294384 to initiate your return.
- Secure the Items:
- Pack the items securely in their original packaging.
- Include Order Details:
- Add a note with your order number and reason for return.
- Schedule a Pickup:
- The delivery courier will collect the items from your location.
Refunds:
- Processing Time: Refunds will be processed within 7–10 business days of receiving the return.
- Payment Method: Refunds will be issued to the original payment method.
Customer Service:
Have questions or need help?
- Contact us at 0221294384 via WhatsApp for assistance.
Thank you for choosing Alamki! 🌟