Refund policy
🌸 Exchange & Return Policy – Alamki
✨ Your comfort matters! You can return or exchange your items under the following conditions:
📅 Validity Period:
* You may request a return or exchange within 14 days of receiving your order.
* Items must be unused, in their original packaging, and with all tags attached.
⚙️ If There’s a Manufacturing Defect:
* We cover all shipping costs.
* You may choose between a replacement or a refund.
🎀 If There’s No Defect:
* Returns and exchanges are allowed.
* The customer covers both return and delivery shipping costs.
* Exchanges are available for color or model changes of the same product (e.g., scarves or bags).
💰 Refund Policy:
* Visa & ValU Orders: Refunds are processed through the original payment method.
* Cash Orders: Refunds are transferred via InstaPay after the returned item is received and inspected by our team.
🚫 Exclusions:
* Homewear.
* Stainless steel accessories.
❌ These items cannot be returned or exchanged.
🕒 Order Modifications or Cancellations:
* Orders can only be modified or canceled within 5 hours of placement.
📦 How to Process:
1. Contact us via WhatsApp.
2. Securely pack the item in its original packaging.
3. Include a note with your order number and reason for return or exchange.
4. We’ll arrange for a courier to collect the item.
⏳ Processing Time:
* Requests are processed within 7–10 business days after receiving the returned item.
💬 Need Help? Contact us on WhatsApp.
❤️ Thank you for choosing Alamki!