Luma Bag

Alamki Exchange and Return Policy

Returns:

In case of a manufacturing defect, we will replace the product for you. If replacement is not a suitable solution for you, a credit equivalent to the amount paid will be added to your personal wallet in Alamki

• Items must be unused, in their original packaging, and with all tags attached.
• Exclusions: Homeware and Steel Accessories are not eligible for return or exchange.

Exchanges:

Exchange Policy

If you wish to change the style or color of your scarves or bags, we offer exchanges within 14 days of purchase, but only in the case of a manufacturing defect.

The courier will: • Deliver the replacement item and pick up the original item simultaneously, or • Pick up the original item first, followed by the delivery of the replacement item.

Exchange Shipping Fees: The customer is responsible for the additional shipping costs for both the exchange  and delivery.

Order Modifications and Cancellations:
You may edit or cancel your order within 5 hours of placing it on the Alamki website. After this time, changes cannot be guaranteed.

How to Exchange  :

1. Contact Customer Service:
• Reach out via WhatsApp at 0221294384 to initiate your return.
2. Secure the Items:
• Pack the items securely in their original packaging.
3. Include Order Details:
• Add a note with your order number and reason for return.
4. Schedule a Pickup:
• The delivery courier will collect the items from your location.

Exchange :

• Processing Time: Exchange  will be processed within 7–10 business days 

Customer Service:

Have questions or need help?

• Contact us at 0221294384 via WhatsApp for assistance.

Thank you for choosing Alamki! 🌟