In case of a manufacturing defect, we will replace the product for you. If replacement is not a suitable solution for you, a credit equivalent to the amount paid will be added to your personal wallet in Alamki
Items must be unused, in their original packaging, and with all tags attached.
Exclusions: Homeware and Steel Accessories are not eligible for return or exchange.
Exchanges:
Exchange Policy
If you wish to change the style or color of your scarves or bags, we offer exchanges within 14 days of purchase, but only in the case of a manufacturing defect.
The courier will: • Deliver the replacement item and pick up the original item simultaneously, or • Pick up the original item first, followed by the delivery of the replacement item.
Exchange Shipping Fees: The customer is responsible for the additional shipping costs for both the exchange and delivery.
Order Modifications and Cancellations: You may edit or cancel your order within 5 hours of placing it on the Alamki website. After this time, changes cannot be guaranteed.
How to Exchange :
Contact Customer Service:
Reach out via WhatsApp at 0221294384 to initiate your return.
Secure the Items:
Pack the items securely in their original packaging.
Include Order Details:
Add a note with your order number and reason for return.
Schedule a Pickup:
The delivery courier will collect the items from your location.
Exchange :
Processing Time: Exchange will be processed within 7–10 business days
Customer Service:
Have questions or need help?
Contact us at 0221294384 via WhatsApp for assistance.
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